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Wednesday, May 19, 2010

Buying Boots from B.A. Mason Online Was Easy


This is a guest post by Nick Kiley
My husband wears cowboy boots, and he has been wearing the same boots from B.A. Mason for years. He said he needed a new pair. I couldn’t a catalog. I went online and did a search for B.A. Mason.
Once I found the website I then searched through the different categories to find the boots. It only took a few minutes for me to find what I thought were the correct boots. The boots used to come in three colors, but the page only showed two colors, brown and black. I went with the brown. I did yell out to my husband to ask if brown was still the color he wanted, he said yes. The boots were $149, compared to $99 the last time we bought them. I received an e-mail saying that my order was received, the boots would ship out that day, and I would get them in 7-10 days.
The boots came within 5 days. My husband immediately opened the box. He showed me the boots and said they were different. The boots were much fancier, they had pointer toes, and the soles were different.
He tried them on and said they felt tight, but he would break them in. I could tell he was not happy with those boots. I questioned him about sending them back. He said no, he would break them in and they would be fine. I knew the boots needed to go back to B.A. Mason. I went back online and searched B.A. Mason again. This time I found the correct boots, for $99. The error was mine.
I followed B.A. Mason’s instructions for returning the boots. I filled out the form, sealed the box and mailed them back. Shopping via hughesnet internet is easy if you can’t find a catalog.

7 comments:

  1. I always hate returning things but when you pay that amount of money and are not happy, a return is necessary. Some stores have strict policies about returns and time limitations as well.

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  2. I did yell out to my husband to ask if brown was still the color he wanted, he said yes. The boots were $149, compared to $99 the last time we bought them...

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  3. thought were the correct boots. The boots used to come in three colors, but the page only showed two colors, brown and black....

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  4. I filled out the form, sealed the box and mailed them back. Shopping via hugeness internet is easy if you can’t find a catalog...

    ReplyDelete
  5. this is what i dread happening whenever i purchase items online:( i am always afraid the product, when i finally receive it, will look different from the picture on the web site. if i buy shoes, i am always afraid they will end up not fitting well or feeling different on my feet. ditto with dresses or other clothing items. like you said though, nick, sometimes you can't find a catalogue, so shopping online is inevitable. good thing B.A. Mason was easy to work with when you had to return those boots. i have never had to return anything i bought online, but i hear that it is difficult to do so sometimes. lucky you! looks like you returned those boots without any problems. B.A. Mason does sound like a good company to buy stuff off of online. appreciate you sharing your online shopping experience with this company, nick!

    ReplyDelete

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